4c44 Privacy Policy — How We Handle Your Data

Introduction

This Privacy Policy ("Policy") describes how 4c44 ("we", "us", "our") collects, uses, stores, shares, and protects the personal data of users ("you", "your", "Player") who access or use the 4c44 online casino and sports betting platform at 4c44.pro (the "Platform"). This Policy forms part of our Terms and Conditions and should be read alongside them.

By registering an account on the Platform, you confirm that you have read this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to the terms of this Policy, please discontinue your use of the Platform. For questions or data requests, please contact us at [email protected].

Data We Collect

4c44 collects personal data that you provide directly, data generated by your use of the Platform, and data received from payment processors and verification partners. The categories of data we collect are set out below.

How We Use Your Data

4c44 uses the personal data we collect for specific, legitimate purposes directly related to operating a safe and fair online gaming platform for players in Bangladesh. We do not use your data for purposes beyond those listed below without first obtaining your explicit consent.

• Account creation and management: to register your account, verify your identity, and maintain your account in good standing throughout your time on the Platform.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and to maintain accurate records of all financial transactions.
• Platform operation and improvement: to deliver games, betting markets, and features to you; to analyse usage patterns; and to fix bugs, improve performance, and develop new features.
• Responsible gaming compliance: to monitor gaming behaviour for signs of problem gambling, to enforce self-exclusion requests, and to apply deposit limits and session controls requested by the player.
• Legal and regulatory compliance: to comply with anti-money laundering (AML) obligations, fraud prevention requirements, and any other legal obligations applicable to the operation of the Platform.
• Customer support: to respond to your support queries, resolve disputes, and maintain a record of communications for quality assurance and compliance purposes.

Where we rely on your consent as the legal basis for processing — for example, sending you promotional communications about new games or Voucher offers — you may withdraw that consent at any time by contacting [email protected]. Withdrawing consent will not affect the lawfulness of any processing carried out before the withdrawal.

Legal Basis for Processing

4c44 processes your personal data only where there is a valid legal basis to do so. The legal bases we rely on are as follows.

• Contractual necessity: processing that is necessary to perform the contract between you and 4c44, including account registration, payment processing, and delivering gaming services.
• Legal obligation: processing that is required to comply with our legal obligations, including AML compliance, identity verification, and fraud prevention.
• Legitimate interests: processing that is necessary for 4c44's legitimate business interests, including fraud detection, Platform security, and analytics to improve the user experience — provided those interests are not overridden by your rights.
• Consent: processing based on your explicit agreement, such as receiving promotional emails or marketing communications. You may withdraw consent at any time without affecting prior lawful processing.

Data Sharing and Disclosure

4c44 does not sell your personal data. We may share your data with third parties only in the specific circumstances set out below. All third parties with whom we share data are required to handle it in compliance with applicable data protection standards.

• Payment processors: we share necessary transaction data with bKash, Nagad, Rocket, and other payment partners solely to process your deposits and withdrawals. These partners are not permitted to use your data for any other purpose.
• Game providers: technical session data (such as session tokens and game round identifiers) may be shared with our game providers — including Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — to ensure game integrity and resolve disputes. These providers do not receive your identity or payment data.
• Legal and regulatory authorities: we may disclose your data to law enforcement, regulatory bodies, or other government authorities where required by law or where we reasonably believe disclosure is necessary to prevent or investigate unlawful activity.
• Identity verification (KYC) partners: we share identity documents and personal data with third-party KYC verification providers who assist us in confirming player identity. These providers operate under strict confidentiality obligations.

Data Retention

4c44 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of 5 years from the date of account closure, in line with standard financial record-keeping requirements. Gaming activity logs are retained for 3 years. Support communications are retained for 2 years from the date of resolution.

Where data is no longer required for any of the purposes described in this Policy and no legal obligation requires its further retention, 4c44 will securely delete or anonymise that data. You may request deletion of your data subject to applicable legal constraints by contacting [email protected].

Security of Your Data

4c44 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the 4c44 Platform is protected using SSL (Secure Sockets Layer) encryption. Account access is protected by password authentication and, where applicable, one-time passcodes sent to your registered mobile number.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights and interests, 4c44 will notify affected users as required by applicable regulations and take prompt remedial action. You are responsible for keeping your account credentials confidential and must notify us immediately at [email protected] if you suspect unauthorised access to your account.

Cookies and Tracking Technologies

4c44 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your session, and analyse how the Platform is used. The categories of cookies we use are described below.

• Essential cookies: these are strictly necessary for the Platform to function. They enable core features such as login sessions, security tokens, and payment flow continuity. You cannot opt out of essential cookies while using the Platform.
• Analytics cookies: these collect aggregated, anonymised data about how players navigate the Platform. We use this data to identify popular features, improve page performance, and fix usability issues. No personally identifiable information is included in analytics reports.
• Preference cookies: these remember your settings and preferences, such as your chosen language, to provide a more personalised experience on future visits.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. 4c44 does not use third-party advertising cookies or cross-site tracking technologies.

Your Data Rights

As a user of the 4c44 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected]. We will respond to all valid requests within a reasonable timeframe.

4c44 will not charge a fee for handling data rights requests in standard cases. We may ask you to verify your identity before processing your request to protect against unauthorised access to your data. If a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable fee or decline the request, with reasons provided in writing.

Children's Privacy

The 4c44 Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has registered an account or provided personal data on the Platform, please contact us immediately at [email protected]. Upon verification, we will promptly close the account and delete all associated data.

Changes to This Privacy Policy

4c44 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Where we are required by law or consider it appropriate, we will notify registered players of significant changes by posting a notice on the Platform or by sending a message to the email or mobile number registered on the account.

Your continued use of the Platform after any updated Privacy Policy has been posted constitutes your acceptance of the revised Policy. We encourage you to review this page periodically so you remain informed about how 4c44 protects your personal data.

Contact Us About Your Data

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 4c44 processes your personal data, please reach our Data Support team. All enquiries are handled confidentially and responded to in English within a reasonable timeframe.